Our Approach
Turning ‘Metal and Plastic’ To ‘Warm and Fuzzy’
This marked the beginning of our ‘Knock Your Socks Off’ (KYSO) customer care initiative. This isn’t just a marketing slogan; it’s the very foundation of our organization. When an Office Tech product or service specialist visits a customer, instead of offering a business card introduction, you’ll find them presenting a pair of socks along with the message, “We’re here to ‘KNOCK YOUR SOCKS OFF!'”
– John Mytinger, President of Office Technologies, Inc.
The support from Office Tech, Inc. makes our work easier and more efficient by ensuring we have reliable office technology and quick, effective solutions to any technical issues. This allows our staff to focus more on delivering vital services and less on administrative challenges, ultimately enabling us to better serve our community. We are proud to partner with Office Tech, Inc. in Medford, a collaboration that has significantly enhanced our operational efficiency. Office Tech, Inc. has been instrumental in providing top-of-the-line printers, office technology, and exceptional support services to our office and various sites. Their unwavering commitment and professional expertise ensure that our teams are well-equipped to continue our mission of helping those in need. This partnership is a testament to the power of community collaboration in driving positive change.
Our Culture
Our Guiding Principles for how we treat each other, our clients, and the communities we serve.
MISSION
To provide ‘Knock Your Socks Off’ customer care in all we do with passion, integrity, and pride.
VISION
To be the standard by which others are measured in partnership with our customers, our employees, and our communities.
VALUES
Serving, Giving, Passion, Teamwork, Trust, Growth
The service provided by Office Tech has been exceptional from the leadership to the office staff, to the field staff. Office Tech is professional, knowledgeable, efficient, and they clearly value their customers. Office Tech’s dedication is impressive. Thank you for your hard work.
OFFICE TECH TEAM MEMBERS
Committed to Excellence
John & Angie Mytinger
John is a seasoned veteran with over 30 years of experience delivering office hardware, solutions, and services to clients. His past includes senior management positions with Alco Office Products’ subsidiary companies, IKON Office Solutions and Canon Solutions America. In 1998 John and Angie founded Copy Rite Business Systems in Medford which merged into Associated Business Systems in 2006. As self-proclaimed “serial entrepreneurs” John and Angie founded Office Tech to deliver a “Knock Your Socks Off” customer care experience to the area.
With over 25 years of experience in the dealership industry, Angie has held the position of co-owner and Vice President. Her passion for customer service is unwavering, guided by her core principle that all decisions are made with this focus: “It has to be good for the customer, our employees, and the company.”
Steve Jones
Steve Jones joined the Office Tech team at our inception and brings over two decades of experience in the office hardware, software and services industry. Steve has held various positions in the industry including sales, sales management and branch management. He and his wife Chris have four children. Steve is an avid sports fan, coach and mentor to his family and enjoys golf in his spare time. He is one of the many, many rabid Oregon Duck fans and is one of the 6 Dallas Cowboy fans in the valley (LOL) Steve is a graduate of Southern Oregon University and of the former Medford High School.
People often ask Steve why he thinks his clients continue to work with him and he answers simply, “We are local and we care because we don’t have to ask anyone if that is OK”.
To reach Steve give him a call at 541.773.2015
Travis Heinsohn
Klamath Falls – Lead Technician
Travis Heinsohn is a passionate and results-oriented Field Service Technician with over 15 years of experience in the industry. Travis focuses on hardware and software troubleshooting, is an excellent communicator and is adept at maintaining peak performance for the copiers, printers, and mail machines he services. He focuses on preventative maintenance and doing a “Complete Call”. This entails inspecting and cleaning each critical component in our customers’ equipment and making sure it is properly attended to.
Beyond his technical expertise, Travis is a lifelong learner and team player. He is always eager to learn and grow and ardent about contributing to the success of the service team.
To reach Travis give him a call at 541.851.9251
Al Licea
Service |
Governor of Great Service
Al Licea, our Governor of Great Service has over 25 years managing service organizations in the office equipment industry. Originally from Santa Rosa, Al moved his family to Southern Oregon 15 years ago for a quality of life change. He oversees our service operations and embodies our “knock your socks off” client care culture. Al and his wife also enjoy the great outdoors in our area and spend their downtime in their travel trailer with friends and family.
Robert Savia
Service |
Customer Happiness Representative
Boasting over 25 years of experience, Robert is our senior lead technician in Medford and is one of very few recognized nationally by Kyocera Document Solutions America as a Master Technician. Robert recently competed in Kyocera’s Technician of the Year program where he ranked towards the very top of his class. We are very honored to have him and his skillset on our customer care team. Robert enjoys “tinkering with cars” and almost always has ‘the next one he has his eye on.”
Jeanni Rossetto
Customer Care |
Director of First Impressions
Jeanni brings over 20 years of customer service support and loves delivering “knock your socks off” customer care to our clients. She loves being part of what she refers to as our “amazing team of professionals that work together to give our customers the best service possible.” When not chasing a partner, 4 dogs and 10 grandchildren Jeanni enjoys all the wilderness and beauty our region holds spending her downtime fishing, camping and gardening. She has a passion for cooking and is always interested in trying new recipes.